Summary: Frequent users of Siri, Alexa, and Google Assistant report attempting low-complexity tasks such as simple fact retrievals, weather forecast, navigation, playing music, setting timers.

When we recently tested the usability of intelligent assistants like Siri, Alexa, and Google Assistant, we found that interactions with these agents are plagued with problems, ranging from poor comprehension of commands to inherent limitations in verbal output.

Yet despite these problems, voice-based assistants are becoming increasingly popular. 46% of U.S. adults reported using voice-controlled digital assistants in 2017, according to the Pew Research Center. And when we recently asked 211 daily users of an intelligent assistant to recall the last time when they interacted with an assistant, most described successful experiences, and many positively gushed with enthusiasm about how great their assistant was:

“I speak to Google Assistant on a regular basis, I use it every day, all day. And I believe it was one of the best things that was created. I just love it, I just can't live without Google Assistant.”

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